Terms of Service

1Our Services

Side By Side Ops provides remote support services including inbox management, social media management, virtual assistance, customer support, bug triage, and data annotation. The specific scope of work is agreed upon before each engagement begins.

We aim to match each client with a specialist whose background is suited to their needs. We work to your SOPs and standards, and we follow your lead on tools, tone, and priorities.

2Starting an Engagement

All engagements begin with a free consultation call. During this call, we agree on scope, tools, access requirements, and expected outcomes. No work begins until both parties are aligned and an NDA has been signed.

• A brief onboarding call is used to map tools, access, and priorities
• Your specialist is assigned based on your specific requirements
• Most clients are operational within 48 hours of their first call
• You retain full oversight and can adjust scope at any time

3Payment and Plans

Services are billed on a monthly basis. Pricing is agreed upon before the engagement starts and confirmed in writing. All plans are month-to-month with no long-term commitment required.

• Payment is due at the start of each billing period
• Accepted payment methods are confirmed during onboarding
• Pricing changes, if any, are communicated with a minimum of 30 days notice

4Money-Back Guarantee

This applies to new clients on their first engagement. Refund requests must be submitted within 30 days of the engagement start date by emailing hello@sidebysideops.com.

5Acceptable Use

We ask that clients use our services in a lawful and respectful manner. We reserve the right to end an engagement if we are asked to carry out work that is:

• Illegal or in breach of applicable law
• Harmful to third parties or misrepresents the client's business
• Outside the agreed scope without prior discussion
• Unreasonably abusive toward members of our team

6Confidentiality

All engagements are covered by a mutual Non-Disclosure Agreement (NDA). We treat all client information with strict confidentiality and do not share it with any third party outside of what is required to deliver the agreed service.

We similarly ask that clients treat any operational information or processes we share with reasonable discretion.

7Limitation of Liability

Side By Side Ops provides support services in good faith and to the best of our ability. We are not liable for outcomes that result from information, access, or instructions provided by the client.

Our liability in any matter is limited to the total fees paid in the 30 days prior to the issue arising. We are not responsible for indirect losses, loss of profit, or consequential damages.

8Ending the Arrangement

Either party may end the engagement with reasonable notice. We ask for a minimum of 7 days notice before the end of a billing period where possible, though we understand this is not always practical.

• Access and credentials are returned or revoked promptly on termination
• Any outstanding work in progress will be completed or handed over cleanly
• Confidentiality obligations continue after the engagement ends

9Contact

If you have any questions about these terms or wish to discuss anything before getting started:

• Email: hello@sidebysideops.com
• Book a call: Schedule via Google Calendar

We typically respond within one business day and are happy to answer any questions before you commit to anything.